Last updated: July 30, 2025
Your Privacy Matters
At Elrows, we take your privacy seriously. Whether you're shopping with us or simply browsing, we’re committed to handling your personal information with care and transparency. This policy outlines how we collect, use, and safeguard your data when you interact with our website or purchase from us.
What Information We Collect
To serve you better, we may collect and store the following information:
· Contact Details: Your name, email address, phone number, and shipping/billing address
· Order Details: Products purchased and transaction history
· Payment Information: Credit/debit card or PayPal details entered at checkout (processed securely—we do not store this data)
· Technical Data: Your IP address, browser type, and interaction data for security and performance analysis
· Other Voluntary Info: Data provided through promotions, surveys, or when contacting support.
How We Use Your Information
We use your data solely to improve your shopping experience and deliver your orders smoothly. This includes:
· Processing and fulfilling purchases
· Providing order updates and support
· Personalizing your experience on our site
· Sending promotional content (only if you’ve opted in)
· Preventing fraudulent or unauthorized activity
· Analyzing site performance and customer behavior to improve our service
We respect your inbox marketing emails are only sent with your permission, and you can unsubscribe anytime with a single click.
Sharing Your Information
We do not sell or rent your personal information ever.
We may share data with a few carefully chosen partners, including:
· Payment processors to complete your purchase securely
· Shipping carriers to deliver your order
· Technology providers who help maintain and improve our website
All third-party services we use are contractually required to handle your data in compliance with relevant privacy laws.
We may disclose data when required by law or in response to valid legal processes to protect our rights or those of our customers.
Payments & Security
Your payment information is encrypted and securely processed through certified providers. We never see or store your full credit card details. The entire checkout process is designed to keep your financial data safe.
We use HTTPS (SSL encryption), firewall protection, and security monitoring tools to guard your information against unauthorized access.
Cookies and Tracking
To enhance your experience, we use cookies that help:
· Remember your preferences
· Save your cart items
· Analyze site traffic and performance
· Deliver a faster, more personalized shopping journey
You can adjust your browser settings to decline cookies, but some features may not work properly if cookies are disabled.
Your Rights & Choices
We believe in giving you control over your data. You have the right to:
· Access or review your personal data
· Correct inaccurate or outdated information
· Request deletion of your data, where legally allowed
· Opt out of marketing communications at any time
· Ask how your data is used or shared
To make any requests, just email us at info@elrows.com and we’ll respond within 24–48 hours.
International Data Transfers
As a U.S.-based business, your data may be processed and stored in the United States. By using our website, you consent to this data transfer and storage.
We take every reasonable measure to keep your information secure, no matter where it is processed.
Order Terms & Cancellations
When you place an order on Elrows, you confirm that your payment information is valid and authorized. Ownership and risk of the goods pass to you once they are handed over to the shipping carrier.
We reserve the right to cancel any order at our discretion, including in cases of suspected fraud or item unavailability. If this happens, we’ll notify you immediately and issue a full refund.
Business Transfers
In the event of a company sale, merger, or business restructuring, your data may be transferred to the acquiring entity under the same protections outlined in this policy.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. If we make significant changes, we’ll post a notice on our site or notify you by email (if applicable).
Using our website after changes go into effect means you agree to the updated terms.
Contact Us
Have questions about your personal data or how we handle it? We’re happy to help.
Business Name: Elrows
Address: 80 CHESTNUT ST, MALVERNE, NY 11565, United States
Email: info@elrows.com
Phone: +1 262 368 9853
Customer Service Hours:
Monday – Friday: 10:00 AM – 6:00 PM (GMT -08:00) Pacific Time
We usually respond within 24–48 hours.
Thank you for trusting Elrows with your personal information. Your privacy is—and always will be our priority.
